“While I don’t have direct experience working as a Live Customer Support Executive, I have had numerous positive interactions with Live Customer Interaction Advisors in the past. Through these experiences, I have gained a deep understanding of the importance of providing exceptional customer service, effective communication, and timely resolution of issues. I have seen firsthand how a skilled Live Customer Interaction Advisor can turn a challenging situation into a positive outcome, leaving a lasting impression on the customer. These experiences have taught me valuable skills and insights that I can apply to a role in customer support, and I am eager to bring my enthusiasm and strong work ethic to a position in this field.”
“I’ve attached screenshots of my conversation with the Customer Support Advisor, which detail our discussion regarding the replacement of core WordPress files and resetting permissions in the root folders of my website. Please take a moment to review these screenshots, as they provide a clear record of the issue and the resolution provided by the advisor. The screenshots show the step-by-step process we went through to resolve the issue, including the replacement of core files and the resetting of permissions. I hope this visual documentation helps to further illustrate the situation and the support I received.”
Live Customer Support Executive.
Hi, this is Jayprakash Kumar, I think my WordPress site has been hacked. Can you help me restore core files and permissions?
Customer Support Executive: Sorry to hear that! Yes, I can assist you. Can you please confirm your website URL and the issue you’re experiencing?
Me: It’s (link unavailable) I’ve noticed strange code in my files and suspicious activity.
Customer Support Executive: Okay, I’m going to help you replace the core WordPress files and reset permissions to default. Please confirm you have a backup of your site before we proceed.
Me: Yes, I have a backup.
Customer Support Executive: Great! I’ve replaced the core WordPress files with the latest version. Now, I’m resetting permissions in the root folders to default. This may take a few minutes.
Me: Okay, thanks!
Customer Support Executive: Permissions have been reset. I recommend updating all plugins and themes to the latest versions. Would you like me to assist with that?
Me: Yes, please.
Customer Support Executive: I’ve updated all plugins and themes. Your site should now be secure. Please review your site and let me know if you notice any issues.
Screenshots of Chatting with Live Customer Support Advisors.
